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Improve Your Home

Improve Your Home

The home improvement/ DIY sector is one of the fastest growing sectors in the retail industry today. Home improvement and garden decoration retail is witnessing a strong competition between local independent retailers and both national and international chain stores. SAP Retail solutions come into play for companies to manage their processes in the most efficient way within this competition.

Thanks to SAP solutions, companies can make detailed analyses and reports by optimizing their processes in the following areas:

  • Increasing efficiency in the supply chain
  • Reduction of logistics costs
  • Stock availability
  • Real-time stock control
  • Material requirement planning
  • Demand forecasting and procurement
  • Omni-channel infrastructure
  • Sales forecast based order automation and optimisation
  • Order forecast for supplier
  • In-store customer ordering functionality
  • End-to-end customer journey
  • Campaign management
  • Instant analyses of all data related to main data, sales and stock
  • Monitoring consumer behaviour

Field processes are also very important in the construction market and home improvement sector. SAP solutions come into play in issues such as planning and assigning field activities such as exploration, assembly and repair to the relevant teams, monitoring the completion percentage of activities and KPI calculations. While increasing existing customer satisfaction with pre-sales and after-sales services, potential customers can be tracked using features such as surveys, visits and activity management.

Real-time coordination with field teams is ensured and teams can instantly record all kinds of data in the system thanks to SAP FIORI mobile application solutions. Thus, field teams can process all data into the system via the FIORI interface on the tablet during service, and team managers can view this data in real time and perform approval and rejection processes.

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